Terms and Conditions

It is important for customers to understand the terms governing the use of our service. Please read all Terms and Conditions carefully before placing an order. By ordering any of our products, you agree to be bound by these Terms and Conditions.

You are welcome to print off a copy of these terms and conditions, for your future reference. By sending payment and / or accepting screen-proof of artwork you are entering into a binding agreement with us and have agreed to accept these terms and conditions.

About The Local Print Company

The Local Print Company and its associated websites are owned and operated by The Local Print Company Ltd.

Registered Office:
Office 9, 42 Triangle West, Park Street, Bristol, BS8 1ES

Company Number:
7212850

Service Availability

Thelocalprintcompany.co.uk is intended for use only by people resident in the United Kingdom. If you are ordering from, or for delivery outside of the UK please contact us - we ship throughout Europe (prices are different to those shown on thelocalprintcompany.co.uk.

By placing an order with us you warrant that you are:

  • Legally capable of entering into binding contracts
  • At least 18 years old
  • Resident in the United Kingdom

Our communication with you

In order to place an order with us, we require certain information about you. This may include your name, address, telephone number and email address.

We are authorized, but in no way obligated to send the customer communication messages relating to their order, or order status. Messages sent by The Local Print Company Ltd. staff members are presumed to have been received from point of dispatch.

Personal Data and Privacy Policy

The personal data (for instance name, address, telephone number etc) you have provided us with will be used for the fulfillment and processing of your order. Our goods are shipped with UPS (unless otherwise stated). Delivery agents will be given access to your details as far as is necessary for the delivery of your order. We may also keep a record of your details on file so that we can keep you informed of our latest products, prices, news and special offers.

If you have any questions about how we use your personal details, or would like to request access to the data stored relating to you, please write to us at: Office 9, 42 Triangle West, Park Street, BRISTOL, BS8 1ES. Call us on 0117 369 0142 or send us an email to info@thelocalprintcompany.co.uk

IP Addresses

We may collect information about your computer, including (where available) your IP address, operating system and browser type for system administration and development. This information will be used for statistical purposes, and does not identify the individual.

The Contract between us

Your order constitutes an offer to buy the product you have ordered from us. All orders are subject to acceptance from us, we will confirm acceptance by sending you an order confirmation email. A legally binding contract between us will be formed only when you have received this.

You do not have the right to cancel a contract for the supply of any of our products. This is because the cancellation rights in the UK do not apply to the sale of custom-made articles or goods made to a consumer's specification.

Availability and Delivery

We do not guarantee turnaround times, or delivery dates. Any dates or turnaround times given are estimations based on typical turnaround times. Delivery times may vary, and are dependent on the delivery agents ability to deliver. Extremes in weather may cause additional delays.

Prices and Payment

Prices for printing will be as quoted on The Local Print Company website(s) or as part of a manual quote, except in times of obvious error. These prices include VAT (if applicable) and delivery costs to one address in the UK mainland.

In the event that a prices has been miscalculated we are under no obligation to process the order at the in-correct price.

Payment for all orders must be made in advance by Credit / Debit Card, Cash, Cheque (clearing times apply), PayPal, or BACs.

Artwork and our obligations to check it

We will carry out all print orders solely on the basis of the artwork sent by you. Error-free printing is not guaranteed. We will provide you with details of the artwork requirements, it is your sole duty to ensure your artwork complies with this. We will check your data for the most common issues, however accept no responsibility for this.

Complaints

Obvious defects in delivered goods should be reported to us within 7 days of receipt to allow us to correct the problem in a speedy manner. Complaints made solely because you have failed to heed any information on requirements cannot be raised. This apply's in particular to printed matter that is based on RGB colours, and in which the resolution is too low. Slight deviation in colour will not be regarded as defects. Short or excess shipments of up to 10% of the ordered print run are customary in the trade and must be accepted by you. Please send all complaints via email sent to complaints@thelocalprintcompany.co.uk

Our liability

The Local Print Company warrant that any product purchased from us is of satisfactory quality. Our liability is limited to the original purchase price of that product.

This does not in any way include or limit our liability :

  • For death or personal injury caused by The Local Print Company's negligence
  • Under section 2 (3) of the Consumer Protection Act 1987
  • For fraud or fraudulent misrepresentation
  • For any matter for which it would be illegal for The Local Print Company to exclude or attempt to exclude its liability.

If the supplied goods are defective, or lack warranted qualities, The Local Print Company will, at its discretion, replace, refund or remedy the goods. If part of the delivery has defects, this will not authorize the customer to object to the whole shipment. In the event that The Local Print Company offer a refund, this will be made in a reasonable amount of time.

Archiving

Any data required for the fulfillment of your order will not be retained after the order has been completed. Any artwork designed by The Local Print Company will be sent to the customer on request. Data will not be kept on file, any data not requested will be deleted on delivery of the order.

Written Communications

The law states that certain information or communication The Local Print Company sends you should be in writing. However, you accept that communication with The Local Print Company will be mainly electronic. You acknowledge that all contracts, notices, information and other communications electronically received from The Local Print Company comply with any legal requirement that such communications be in writing. This condition does not accept your statutory rights.

Transfer of rights and obligations

The contract between you and The Local Print Company is binding on both parties and on their respective successors and assignees. The Local Print Company may transfer, assign, charge, sub-contract or dispose of a contract or any of its rights or obligations arising under it at any time during the term of the contract.

Events outside our control

The Local Print Company will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a contract that is caused by events outside its reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, events, non-happening, omission or accident beyond its reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action. Civil commotion, riot, invasion, terrorist attach or threat of terrorist attack, war (whether declared or not), or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Impossibility of the use of public or private telecommunications networks. The acts, decrees, legislation, regulations or restrictions of any government.

The Local Print Company's performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues.

Preliminary Work

All work carried out at the customers request shall be chargeable. Any and all charges will be agreed prior to work commencing.

Proofs

Proofs of work may be submitted for customers approval in the event that our team have designed or made changes to the design on the customers request. The Local Print Company shall incur no liability for any errors not corrected by the customer in proofs submitted. When any work is left to the discretion of our team no liability is accepted.

Copyright

Unless agreed in writing, the copyright of general artwork, commissioned design or illustrations and anything else prepared on behalf of the customer shall belong to the customer. We reserve the right to use the artwork or printing produced for the purposes of promoting The Local Print Company. The customer is responsible for obtaining all necessary authorizations and consents to reproduce pictures artwork, photographs, copyright text and any other reproducible materials prior to instructing us to reproduce the same. The customer shall indemnify and hold The Local Print Company and its representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs), losses and damages arising from or suffered or incurred by reason of any claim that the reproduction of the materials by The Local Print Company infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.

All design, text, illustrations, graphics, photographs, diagrams, drawings, logos and the selection and arrangement thereof, and all source code and other material content (including websites) is subject to copyright law, and is owned by The Local Print Company. No reproduction of any part is allowed without prior written permission.

 

Credit Terms and Payment

All invoices not settled within the agreed credit terms are subject to interest charged on the overdue debt at 6% above the HSBC base rate at the time, and an administration fee to cover its debt recovery costs and any other costs relating to the collection of payment.

Unless otherwise agreed, full payment is required prior to work commencing.

Illegal Artwork

The Local Print Company will not reproduce any artwork which in its opinion may be of an illegal or libelous nature or an infringement of the proprietary or other rights of a third party. The customer shall indemnify and hold The Local Print Company harmless against all claims, demands, costs and expenses, losses and damages arising from or suffered as a result of the work.

Printing of adult artwork

The Local Print Company will not proceed to print with any artwork it considers to be of an 'adult nature'.

These terms and conditions and any document expressly referred to in them represent the entire agreement between The Local Print Company and the customer in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between The Local Print Company and the customer, whether oral or in writing.

The Local Print Company and the customer both acknowledge that, in entering into a contract, neither party has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between The Local Print Company prior to such contract except as expressly stated in these terms and conditions.

The Local Print Company has the right to revise, and amend these terms and conditions from time to time, without prior written notice.

Last Updated: January 2011